To reach Gidion about Agnos, email hello@gidion.io.
Email us
Write to hello@gidion.io for:
- help with Agnos, or with your licence;
- a refund (see the refund policy);
- a question before you buy, including the Company Pack, which is not on sale online yet;
- anything about your data and privacy.
A support question
Please include:
Your Agnos version. In Agnos, open Help, then Fixing problems. It is under Your copy of Agnos.
Your Windows version. Windows 10 or 11. To check, press Windows+R, type
winverand press Enter.What you did and what happened. The steps you took, what you expected, and what you saw instead.
The exact message on screen. Copy it word for word.
If we ask for a log, it is in %LOCALAPPDATA%\Agnos\logs. Logs record what happened, not what your documents say, and they are plain text, so you can read one before you send it.
Never send us confidential documents, or your licence key in full, unless we ask for them. If a problem shows up in one file, a small file you can share that shows the same thing is best. To identify your licence, the last four characters of the key are enough: the Licence page in Agnos shows them.
Lost key or receipt
When you buy, Polar emails you the receipt and your licence key, and the key is also shown on the confirmation page after you pay. Search your inbox for the email from Polar. You can also open Polar's customer portal to see your receipts and your key again.
If you cannot find it, email us from the address you bought with, and we will look up your order.